Frequently asked questions. If the answer you seek is not here please contact us.
1. What cities do you serve?
We serve Victoria, James Bay, Oak Bay, Esquimalt, View Royal, Highlands, Colwood, Langford, Metchosin, Sooke ,Saanich, Central Saanich, North Saanich, Sidney
Salt Spring Island
Ganges, Fulford Harbour, Vesuvius Bay, Long Harbour, Beaver Point, Musgrave Landing.
Bedwell Harbour (South Pender Island), Otter Bay (North Pender Island)
Montague Harbour (Galiano Island), Sturdies Bay (Galiano Island)
Village Bay (Mayne Island)
Saturna (Saturna Island)
2. How much do you charge?
The cost varies depending on what needs to be cleaned and the state of the home or office. We would be more than happy to give you a no obligation quote. First time cleanings are generally a little more expensive.
We request cancellations or rescheduling notice two business days in advance. Cancellations or rescheduling one business day ahead is charged $30. Same day cancellations are charged the full price of the scheduled cleaning.
4. Will you send different people to my place?
We will always try to send the same team to your place since they would be familiar with you and your needs. If there is a scheduling problem we would only send another team with prior notice.
5. What supplies do you use?
The supplies we use are all non-toxic, fragrance free and some are even organic. They are more expensive than their toxic peers, but we use them because the human and environmental health cost is lower. We look for cleaning supplies that are bio-degradable and effective.
6. What about gratuities?
Our teams are not expecting gratuities but would be happy to receive them if you choose.
6. Do you take credit cards?
Yes but it is subject to a service charge.
8. Do I Have To Be Home When Magic Mollys Cleans?
This is your option. You may give us a key to be safely stored, or hide one on the day we come to leave behind.
9. Do you schedule a specific Time for My House Cleaning Appointment?
Magic Mollys will schedule a specific day and time for your house cleaning within a 15 minute window plus or minus.
10. What If I Accidentally Lock Magic Mollys Out on My Cleaning Day?
Just as with cancellation fees, lock-out will incur a full charge since our time is already booked. Most of our clients either provide us a key or hide one on the premises on cleaning day if they cannot be home.
11. Do I Need to Provide House Cleaning Equipment or Supplies?
We provide all cleaning solutions and state-of-the-art equipment, so you never need to worry about replenishing your supply for our teams.
12. What if I want the team to use special products I have in my house?
If you have special house cleaning products you want our team to use, please be sure to discuss this with the Office in advance, so that we can properly instruct the team. You would be responsible for supplying any special products, which the cleaners would be happy to use.
13. What if there is a problem with the cleaning?
If you have any issues or concerns with the cleaning please call us in the office ASAP but no later than 24 hours. If we are contacted much later than that there is no way to determine what happened.
14. What about my privacy?